Delivery priced at your ZIP at checkout
Store

Shipping, returns, and warranty

Plain-language policies for everything sold in the BoothIQ store. Questions? Contact us.

Shipping

Delivery within the United States is priced from your ZIP code at checkout, so you see the exact charge before you pay. Parcel orders ship free when your subtotal reaches the free-shipping threshold shown at checkout.

  • Media, parts, printers, and accessories ship by parcel carrier and usually leave our warehouse within one business day when in stock.
  • Photo booths are built to order and ship on a pallet by freight carrier, priced from your ZIP at checkout. Residential delivery and a liftgate can be selected at checkout and may carry a surcharge. If we can't price your address automatically, we email a hand-priced quote to approve before anything is charged. The lead time is shown on each booth's page; the carrier calls to schedule a delivery window, and inside delivery can be arranged for an extra charge.

Alaska, Hawaii, and US territories may take longer. We do not ship outside the United States yet; contact us and we will let you know when that changes.

Backorders and built-to-order items

Backordered items show an expected date on the product page and are charged when they ship. Built-to-order booths are charged in full at order time so we can start the build.

Returns

Every return starts with an authorization: contact us first, and don't ship anything back until you have one. The window is 30 days from delivery.

  • Media: unopened cases only. Opened media cannot be returned.
  • Parts and accessories: unopened in original packaging; a 20% restocking fee applies.
  • Printers: in original packaging with all included items. A restocking fee of 15% applies to opened printers.
  • Photo booths: returnable with a 20% restocking fee. The unit must be complete and undamaged, in its original crate or equivalent packaging. Custom or modified units cannot be returned.

Return shipping is paid by the customer unless the item arrived damaged or we sent the wrong item. Cancellations are free any time before your order ships; once it ships, the return terms above apply. Refunds go back to the original payment method within 5 business days of the return arriving.

Warranty

  • BoothIQ photo booths: 1-year limited warranty on the booth body, touchscreen, camera, lighting, and payment hardware. We ship a replacement part first and you return the failed part in the same box.
  • DNP printers: 3-year DNP Advance Exchange warranty. DNP ships a replacement printer before you return the failed one.
  • Replacement parts: 90 days.
  • Accessories: 1 year.

Warranties cover defects in materials and workmanship. They do not cover damage from misuse, liquids, unapproved media, or unauthorized modification.

Damaged on arrival

Inspect freight deliveries before signing. Note any damage or crate deformation on the delivery receipt, photograph the crate before opening it, and contact us within 2 business days with the photos. Found damage after unpacking? Report it within 5 business days of delivery. A delivery receipt signed clean, with no notes, makes a freight claim very hard to win: when in doubt, write it down. For parcel deliveries, contact us within 7 days.