Customer Experience

This section walks through every screen a customer sees from the moment they tap START to the moment they pick up their photos. The audience is operators. The goal is for you to know what's happening on the kiosk so you can help customers when they get stuck and so you understand what your settings actually change.

Articles in this section

1. Welcome screen. The looping video, voice prompts, and START button.
2. Choosing a product. Photo strips, 4×6 prints, or smartphone print.
3. Picking a template. Categories, seasonal templates, and the three style modes.
4. Taking photos. The countdown, voice prompts, and retake flow.
5. Editing photos. Filters, stickers, and the "skip" path.
6. Extra prints and cross-sell. Multiple copies and the strip-to-4×6 upsell.
7. Paying. How the payment screen works in coin and free play modes.
8. Printing and thank you. What happens after the customer pays.
9. Phone upload feature. Customers uploading photos from their phone over a local Wi-Fi network.

Who this section is for

Operators who want to understand the customer flow well enough to:

• Help a customer who's confused at any screen
• Understand what their settings (prices, templates, modes) actually change
• Identify whether a problem the customer reports is normal behavior or a real bug

Next steps

After this section, Admin Dashboard (coming soon) shows you how to control everything you just read about.