Supported hardware

BoothIQ kiosks ship with all hardware pre-installed. This article documents what each component is so you can identify it for support and so you understand what BoothIQ supports if you ever need a replacement.

Camera

  • Type: USB camera, DirectShow compatible
  • Resolution: 1080p (1920×1080) or higher
  • Reference model: Logitech C920
  • Mount: Internal, mounted at face level inside the booth
  • Driver: Standard Windows DirectShow drivers
  • Other supported models: Theoretically any DirectShow USB camera, but only the C920 is tested

DSLRs, PTZ cameras, and IP cameras are not supported.

Printer

  • Model: DNP DS-RX1hs
  • Type: Thermal dye-sub photo printer
  • Connection: USB
  • Output sizes: 2×6 inches (strips) and 4×6 inches
  • Yield per roll: About 700 4×6 prints OR 1400 2×6 strips
  • Driver: Latest DNP DS-RX1hs driver from DNP
  • SDK: CyStat64.dll (DNP-provided)
  • Borderless: Yes
  • Print speed: A few seconds per print

Other printers are not supported in the version of BoothIQ described in these docs.

Payment device

  • Type: Pulse-counting coin or bill acceptor (or both)
  • Connection: Serial (RS-232) over a USB-to-serial adapter
  • Protocol: VHMI pulse packets
  • Default COM port: Auto-detected; configurable in Diagnostics
  • Currencies: Configured per-acceptor at the factory; varies by region

Card readers may be available depending on your kiosk configuration. Talk to your BoothIQ point of contact about supported card payment hardware.

Display

  • Type: Touchscreen, capacitive multi-touch
  • Resolution: 1920×1080 (1080p)
  • Aspect ratio: 16:9 landscape
  • Touch points: 10-point multi-touch
  • Display scale: 100% (BoothIQ is designed for native 1080p)

The kiosk's display is internal and pre-configured. Operators don't change resolution or scaling.

Networking

  • Wi-Fi adapter: Internal, supports the venue Wi-Fi connection AND the local Phone Print hotspot
  • Wi-Fi standards: 802.11. Varies by adapter
  • Ethernet: Standard RJ45 port (where present on your kiosk)
  • Library: ManagedNativeWifi for hotspot management

Local web server (Phone Print)

  • Port: 8080
  • Protocol: HTTP (local network only)
  • Firewall rule: "BoothIQ Photo Upload Server". Installed automatically by BoothIQ, scoped to local subnet

Computer

  • OS: Windows 10 (build 19041+) or Windows 11
  • Architecture: x64
  • Storage: SSD recommended
  • RAM: At least 8 GB recommended

The kiosk's PC is a standard Windows touchscreen PC, locked down so customers and operators only see BoothIQ.

What BoothIQ does NOT support

Hardware not supported in this version:

  • DSLR cameras (Canon, Nikon EOS via tethering)
  • Other thermal printers (HiTi, Mitsubishi, Canon Selphy, Epson)
  • Inkjet printers
  • Laser printers
  • Bluetooth payment devices
  • NFC / contactless tap payment (talk to your contact about card reader options)
  • External webcams plugged in by the operator (the camera is internal)
  • Wireless touchscreen extensions
  • VR headsets, depth cameras, etc.

If you need any of these for your venue, talk to your BoothIQ point of contact about whether they're on the roadmap.

Replacing hardware

Hardware components are internal to the kiosk and not designed for operator replacement. If a piece of hardware fails:

  1. Confirm the failure is real (run Diagnostics, power-cycle, try the basic troubleshooting).
  2. Contact BoothIQ support.
  3. Support arranges a replacement procedure. Sometimes a service visit, sometimes a swap kit they ship to you, sometimes a full kiosk replacement.

Don't try to replace components yourself unless support tells you to. Opening the kiosk enclosure may void warranties and risk damaging other components.

Getting your specific kiosk's hardware spec

Different kiosks may have slightly different hardware (different camera models, different printer models in older versions, different payment devices). To check your specific kiosk:

  1. Open admin → Diagnostics tab.
  2. Look at each hardware section. The model name is usually shown in the status messages.
  3. For full hardware info, contact support with your Booth ID.