First-time setup

This article takes you from a delivered, still-packaged BoothIQ kiosk to a working welcome screen on the touchscreen. You won't print anything yet — that's covered in Your first print — but by the end of this article the booth will be powered on and waiting for its first customer.

Who this is for: Operators or installers receiving a BoothIQ kiosk for the first time.

Note
A BoothIQ kiosk arrives pre-built and pre-installed. You don't open Windows, you don't run an installer, and you don't connect any internal cables. Everything you need is inside the BoothIQ admin dashboard, which you'll reach in First login and password.

Before you start

  • Read Site and venue requirements and confirm your venue is ready.
  • Read What's in the box and confirm the shipment is complete.
  • Have your activation details handy in case the kiosk asks for them on first boot.
  • Pick the spot where the kiosk will live before you uncrate it. The booth is heavy — you don't want to move it twice.

Step 1: Position the kiosk

  1. Move the kiosk to its final spot in the venue.
  2. Make sure there's a clear area in front of the booth for customers to stand back and pose.
  3. Make sure you can reach the printer service door without moving the booth — you'll need to swap photo media periodically.
  4. Make sure the power outlet you identified earlier is within reach.

Step 2: Connect power

  1. Plug the kiosk's power cable into the booth.
  2. Plug the other end into your wall outlet (or, if you're using one, into a UPS first and then the wall).
  3. Do not turn the booth on yet if your shipment came with a separate Ethernet cable — connect that first in the next step.

Step 3: (Optional) Connect Ethernet

If you're using a wired network and your shipment included an Ethernet cable:

  1. Plug one end of the Ethernet cable into the kiosk's network port.
  2. Plug the other end into your venue's network jack or switch.

If you're going to use Wi-Fi instead, skip this step. You'll connect to Wi-Fi from inside the BoothIQ admin dashboard later.

Step 4: Power on the booth

  1. Press the kiosk's power button.
  2. Wait. The booth will boot the operating system, then launch BoothIQ automatically.

The very first power-on after delivery takes a little longer than later boots — sometimes a minute or two — because the kiosk is settling in. Subsequent boots are quicker.

Step 5: Watch BoothIQ start

You'll see the screen go through its boot sequence and then BoothIQ takes over. After 30-60 seconds you should see the welcome screen: a looping background video, soft background music, and a glowing START button.

That's BoothIQ running. The booth is now operational from the customer's point of view.

Important
If the booth ever shows a hardware error screen instead of the welcome screen, don't panic — that means BoothIQ booted fine but couldn't reach the camera, printer, or payment device. See Your first print for what to do, or Troubleshooting › Reading error screens (coming soon) for the full diagnosis.

Step 6: Don't leave it like this

Before you put the booth in front of paying customers you still need to:

  • Sign in to the admin dashboard with the default password and change it. See First login and password.
  • (Optional) Connect the booth to your venue's Wi-Fi from the WiFi tab inside admin.
  • Run a real customer session end-to-end to confirm the camera, printer, and (if you have one) payment device are working. See Your first print.
  • (Optional) Register the booth in the BoothIQ cloud dashboard for remote monitoring. See Cloud and Fleet › Registering your booth (coming soon).

Verify it worked

You're done with first-time setup when:

  • The booth is in its final spot in the venue.
  • The power cable is plugged in.
  • The kiosk powered on without you needing to plug in a keyboard or mouse.
  • BoothIQ launched automatically after boot.
  • The welcome screen is showing with the START button.

Common problems

SymptomWhat's happeningWhat to do
Booth powers on but the screen stays blackPower is reaching the PC but the touchscreen isn't getting a signalPower the booth off, wait 10 seconds, and power it back on. If the screen stays black, contact support — there may be an internal cable that came loose in shipping
Booth boots into Windows instead of BoothIQThe auto-start was disabled or BoothIQ failed to launchPower-cycle the kiosk. If it still doesn't auto-launch BoothIQ, contact support
Welcome screen appears but with a hardware error overlayBoothIQ launched but couldn't reach a piece of hardware (camera, printer, or payment)Note the error code on screen and see Your first print Step 1 — you'll diagnose this from the admin Diagnostics tab
The booth is unresponsive to touchTouch input is offlinePower the booth off and back on. Persistent touch problems mean an internal cable issue — contact support

Next steps