First-time setup
This article takes you from a delivered, still-packaged BoothIQ kiosk to a working welcome screen on the touchscreen. You won't print anything yet — that's covered in Your first print — but by the end of this article the booth will be powered on and waiting for its first customer.
Who this is for: Operators or installers receiving a BoothIQ kiosk for the first time.
Before you start
- Read Site and venue requirements and confirm your venue is ready.
- Read What's in the box and confirm the shipment is complete.
- Have your activation details handy in case the kiosk asks for them on first boot.
- Pick the spot where the kiosk will live before you uncrate it. The booth is heavy — you don't want to move it twice.
Step 1: Position the kiosk
- Move the kiosk to its final spot in the venue.
- Make sure there's a clear area in front of the booth for customers to stand back and pose.
- Make sure you can reach the printer service door without moving the booth — you'll need to swap photo media periodically.
- Make sure the power outlet you identified earlier is within reach.
Step 2: Connect power
- Plug the kiosk's power cable into the booth.
- Plug the other end into your wall outlet (or, if you're using one, into a UPS first and then the wall).
- Do not turn the booth on yet if your shipment came with a separate Ethernet cable — connect that first in the next step.
Step 3: (Optional) Connect Ethernet
If you're using a wired network and your shipment included an Ethernet cable:
- Plug one end of the Ethernet cable into the kiosk's network port.
- Plug the other end into your venue's network jack or switch.
If you're going to use Wi-Fi instead, skip this step. You'll connect to Wi-Fi from inside the BoothIQ admin dashboard later.
Step 4: Power on the booth
- Press the kiosk's power button.
- Wait. The booth will boot the operating system, then launch BoothIQ automatically.
The very first power-on after delivery takes a little longer than later boots — sometimes a minute or two — because the kiosk is settling in. Subsequent boots are quicker.
Step 5: Watch BoothIQ start
You'll see the screen go through its boot sequence and then BoothIQ takes over. After 30-60 seconds you should see the welcome screen: a looping background video, soft background music, and a glowing START button.
That's BoothIQ running. The booth is now operational from the customer's point of view.
Step 6: Don't leave it like this
Before you put the booth in front of paying customers you still need to:
- Sign in to the admin dashboard with the default password and change it. See First login and password.
- (Optional) Connect the booth to your venue's Wi-Fi from the WiFi tab inside admin.
- Run a real customer session end-to-end to confirm the camera, printer, and (if you have one) payment device are working. See Your first print.
- (Optional) Register the booth in the BoothIQ cloud dashboard for remote monitoring. See Cloud and Fleet › Registering your booth (coming soon).
Verify it worked
You're done with first-time setup when:
- The booth is in its final spot in the venue.
- The power cable is plugged in.
- The kiosk powered on without you needing to plug in a keyboard or mouse.
- BoothIQ launched automatically after boot.
- The welcome screen is showing with the START button.
Common problems
| Symptom | What's happening | What to do |
|---|---|---|
| Booth powers on but the screen stays black | Power is reaching the PC but the touchscreen isn't getting a signal | Power the booth off, wait 10 seconds, and power it back on. If the screen stays black, contact support — there may be an internal cable that came loose in shipping |
| Booth boots into Windows instead of BoothIQ | The auto-start was disabled or BoothIQ failed to launch | Power-cycle the kiosk. If it still doesn't auto-launch BoothIQ, contact support |
| Welcome screen appears but with a hardware error overlay | BoothIQ launched but couldn't reach a piece of hardware (camera, printer, or payment) | Note the error code on screen and see Your first print Step 1 — you'll diagnose this from the admin Diagnostics tab |
| The booth is unresponsive to touch | Touch input is offline | Power the booth off and back on. Persistent touch problems mean an internal cable issue — contact support |
Next steps
- First login and password — Sign in to admin, change the default password, and set up a recovery PIN.